Windows Support
Windows 10/11 troubleshooting, Event Viewer checks, software issues, hardware faults, remote support awareness, fault notes, and user-focused problem solving.
IT Support · Windows · Networking · Security Operations
Windows support, network troubleshooting, technical reporting, security-aware operations.
Profile
Practical support background, organised technical work, cybersecurity depth.
My focus is practical IT work: fixing problems, understanding what changed, supporting non-technical users, documenting faults clearly, and keeping technical work organised.
The way I work is structured and methodical. I learn quickly, break technical problems into clear steps, test properly, and keep projects tidy enough to review later.
My background combines user-facing support, self-managed systems, cybersecurity study, and project work across patch review, network scanning, website monitoring, hosted pages, and technical reporting.
Technical Focus
Core technical areas behind my support work, project builds, and current learning.
Networking
TCP/IP, DNS, DHCP, Wi-Fi configuration, VPN access, router setup, connectivity faults, Nmap, Wireshark, and service visibility.
Microsoft Stack
Microsoft 365 fundamentals, account access, multi-factor authentication awareness, user management, Active Directory learning, Group Policy basics, and Azure fundamentals.
Patch Management
Update evidence, Knowledge Base records, Microsoft Security Response Center advisory mapping, missing patch state, and remediation awareness.
Vulnerability Review
Common Vulnerabilities and Exposures review, severity comparison, vulnerability context, system hardening, defensive reporting, and risk-based prioritisation concepts.
Monitoring
Visitor tracking, click logging, bot filtering, user-agent review, geolocation lookup, and small dashboard workflows for hosted pages.
Scripting
Python, PowerShell, PHP, JavaScript, Bash, JSON, MySQL, automation, data handling, and small operational tooling.
Documentation
Markdown reports, screenshots, GitHub READMEs, structured notes, fault summaries, escalation-style wording, and clear technical explanations.
Project Work
Public technical work built around support, monitoring, hosted systems, and network review.
Windows · PowerShell · Python · MSRC · JSON · Markdown
Kolektria
Windows Patch Evidence Collector
Kolektria started from a practical patching problem: installed updates are usually shown as Knowledge Base numbers, while vulnerability information is usually discussed through advisories and CVEs. The tool collects baseline details, installed updates, Microsoft Security Response Center advisory data, supersedence results, and missing patch information.
It shows PowerShell and Python integration, update data handling, JSON and Markdown reporting, and the ability to turn raw system information into a clear patch-state summary.
Python · Nmap · XML · Change Detection · Markdown
sOndar
Network Scan Reporting Tool
sOndar was built to make Nmap output easier to keep, compare, and explain. Instead of only reading terminal output, it saves scan evidence, parses XML results, extracts hosts and services, and produces a readable Markdown summary.
It shows network discovery, service interpretation, XML parsing, change detection, and the ability to explain scan results in a way that supports troubleshooting.
PHP · MySQL · JavaScript · HTML/CSS · cPanel · Dashboard
MONITomy
Website Activity Logging Tool
MONITomy came from maintaining live landing pages and wanting to see whether buttons were being used, which requests looked automated, and how visitors reached the page. It records visits, button events, IP location data, user-agent strings, and bot-like traffic into a private dashboard.
It shows PHP, MySQL, JavaScript event tracking, cPanel deployment, access controls, bot filtering, dashboard work, and practical ownership of a hosted system.
cPanel · public_html · HTML · CSS · Web Hosting
Lifeless Chasm Records
Hosted Landing Page
The Lifeless Chasm Records landing page is a live hosted page maintained through cPanel and public_html. It supports a real independent music label, links visitors to relevant platforms, and stays simple enough to update without unnecessary overhead.
It shows live hosting, deployment discipline, HTML/CSS maintenance, file management, troubleshooting, and responsibility for a public-facing system.
Current Development
Infrastructure topics I am currently building into my support skill set.
Active Directory
Domain concepts, users, groups, organisational units, access control, Group Policy basics, and support-style administration.
Windows Server
Server installation, roles, DNS, DHCP, file sharing, Remote Desktop, permissions, and lab-based troubleshooting.
Azure Fundamentals
Cloud concepts, identity basics, Microsoft services, access management, and Azure Fundamentals certification preparation.
Service Desk Practice
Ticket-style documentation, user lifecycle workflows, password resets, onboarding, offboarding, escalation notes, and support communication.
Education
Cybersecurity education covering networks, systems, governance, and applied security work.
MSc Cyber Security Emerging Threats
15/07/2025 - 31/10/2026Middlesex University London
Completed taught modules with Distinction-Level results and currently undertaking dissertation research stage.
Course covers modern computing systems and networks, penetration testing, network security principles, secure operating environments, emerging cybersecurity technologies, governance, and secure development.
BSc Cyber Security Digital Forensics
19/09/2022 - 30/06/2025Middlesex University London
Completed with First Class Honours and an Outstanding Achievement Award.
Course covered computer networks, operating systems, secure web technologies, digital incident scene investigation, memory analysis, defensive security, compliance, project management, and applied cybersecurity research.
Microsoft 365 Certified: Fundamentals
February 2026MS-900 certification covering Microsoft 365 cloud concepts, services, security, compliance, pricing, and support fundamentals.
Contact
Available across London and surrounding areas.
Open to IT support, service desk, technical support, junior systems support, and security-aware operations roles where I can work with Windows systems, user support, troubleshooting, documentation, networking, Microsoft 365, and practical technical operations.